Fam's Aura ensures reliable shipping to deliver your orders promptly.

Shipping Methods and Rates

• Standard Shipping: 5-7 business days
• Shipping rates depend on delivery address and method.
• Free shipping for orders above ₹2000; charges apply for orders below ₹2000.

Order Processing Time

• Orders are processed within 5-7 business days.
• Orders placed on weekends or holidays are processed on the next business day.

Shipping Delays

Delays may occur due to unforeseen events like weather, carrier issues, clearance sales, or product launches.

Tracking Your Order

A tracking number will be emailed once your order is shipped. You can track your shipment on the carrier’s website.

Damaged or Lost Packages

Fam's Aura is not responsible for damage or loss during transit, as we have limited control after dispatch.

At Fam's Aura, your satisfaction is our priority. If you're not satisfied with your purchase, here’s our policy:

Eligibility for Returns

• Product must be unused, in original packaging, with tags intact.
• Returns are accepted only for manufacturing defects, stains, or size issues.
• Submit a return request within 2 days of receiving your order.

Return Process

Contact customer support at contact@famsaura.com with your order number and reason for return. Follow the provided return instructions.

Refunds

Refunds are processed once the returned item is verified. Refunds will be issued to the original payment method and may take 5-10 business days.

Non-Returnable Items

Non-returnable items include:

• Custom-made items
• Gift cards
• Sale items

Shipping Fees

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.